Terms & Conditions Of Sale
These are the terms on which we supply our products to you. Please read them before placing an order. By placing an order, you agree to them.
1. Who we are and how to contact us
1.1 The House of LIONHEART is a trading name of REPENT LTD, a company registered in England and Wales
under company number 15298520, whose registered office is at 33 The Valls, Bradley Stoke, Bristol, BS328AW. Our VAT registration number is 493 7124 70. In these terms, “we”, “us” and “our” mean REPENT LTD.
1.2 This means that when you buy from The House of LIONHEART, your contract is with REPENT LTD, and any payment, refund or correspondence will be with REPENT LTD.
1.3 You can contact us by email at hello@houseoflionheart.co.uk. If your message is about an existing order, please include your order number so we can help you quickly.
1.4 If we need to contact you, we will use the email address you gave us when placing your order.
2. These terms
2.1 These terms apply to all orders for products placed through our website. By ordering, you confirm that you accept them.
2.2 You must be at least 18 years old to place an order.
2.3 We may update these terms from time to time. The terms shown on our website at the time you place your order are the ones that apply to that order. We encourage you to keep a copy of the terms and your order for your records.
3. Your order and how the contract is formed
3.1 Your order is an offer to buy the products in your basket. Please check your order careully — including product, size and delivery address — before completing it.
3.2 After you order, we will send an email acknowledging that we have received it. This acknowledgement does not mean we have accepted your order.
3.3 Our acceptance of your order takes place when we email you to confirm that your order has been dispatched. At that point, a contract comes into existence between you and us.
3.4 If we are unable to accept your order — for example because a product cannot be produced, because we could not take payment, or because there was an error in the price or description — we will let you know and will not process the order. If you have already paid, we will refund you in full.
4. Our right to refuse or cancel an order
4.1 We may refuse or cancel an order before dispatch, including where a product is unavailable, where we cannot verify or obtain payment where delivery is requested to a location we do not serve, where we suspect fraudulent or unauthorised use, or where there has been an error in the price or description of a product.
4.2 If we cancel an order you have already paid for under this clause, we will refund the sums you have paid for it in full. Except for that refund, we have no further liability to you for a cancellation made under this clause.
5. Our products
5.1 Our products are made to order. Each piece is individually produced after your order is placed; we do not hold finished stock. Production timings are set out on the product page and in our Shipping information.
5.2 The images, colours and descriptions of our products are provided as accurately as we can, but are for illustration. The colour shown on your screen may vary from the finished piece, and small variations natural to made-to-order production may occur. These variations are not faults.
5.3 We supply our products for private and domestic use only.
6. Price and payment
6.1 The price of a product is the price shown on our website at the time you place your order. Prices are in pounds sterling (GBP) and include VAT at the applicable rate. If the rate of VAT changes between the date of your order and the date of dispatch, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.
6.2 We take care to ensure prices are correct. If we discover that a product’s correct price was higher than the price shown when you ordered, we will contact you before dispatch and give you the choice of continuing at the correct price or cancelling. Where a pricing error is obvious and could reasonably have been recognised as a mistake, we are not obliged to supply the product at the incorrect price.
6.3 Prices do not include delivery charges, which are shown separately during checkout and in our Shipping information.
6.4 Payment is taken through our payment provider at the time you place your order. Your payment details are handled securely by the provider and are not stored by us.
7. Delivery
7.1 Delivery timings, locations and charges are set out in our Shipping information. Timings are estimates and begin once your order has been produced and dispatched.
7.2 Delivery is complete, and responsibility for the products passes to you, once the products are delivered to the address you gave us (or to a person or place you nominated, such as a neighbour or safe place).
7.3 You will own the products once we have received payment in full.
7.4 For deliveries outside the UK, any import duties or taxes are your responsibility and are not included in the price or delivery charge. Please check with your local customs office before ordering. We are not responsible for delays caused by customs.
7.5 We are not responsible for delivery failures caused by an incorrect or incomplete address you provided, or for a delivery you did not arrange to receive or collect after a failed attempt.
8. Returns, refunds and your right to cancel
8.1 Because you order online, you have a legal right to cancel your order within 14 days of receiving it, for any reason, and to receive a refund. Once you have told us, you have a further 14 days to return the product.
8.2 The full process, conditions, return-postage arrangements and refund timings are set out in our Returns Policy, which forms part of these terms. Please follow it before sending anything back.
8.3 Certain products are outside the change-of mind cancellation right — in particular personalised or bespoke pieces made to your specification. This does not affect your rights where a product is faulty.
8.4 If a product arrives faulty, damaged or not as described, you are entitled to a refund, repair or replacement. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
9. Our responsibility for loss or damage
9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.
9.2 We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
9.3 We supply our products for private and domestic use only. If you use a product for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
10. Events outside our control
10.1 We are not responsible for any delay or failure to perform our obligations caused by an event beyond our reasonable control, including strikes, civil disorder, terrorism, war, fire, flood, storm, epidemic or pandemic, failure of telecommunications or utilities, or disruption to postal or transport services. If such an event occurs, we will contact you, and we will not be liable for delays it causes.
11. Intellectual property
11.1 All intellectual property in our website, brand, names, marks, designs, artwork, photography and content is owned by us or our licensors and is protected by law. You may not copy, reproduce, distribute, or create derivative works from it, or use our names or marks, without our written permission.
12. Your account
12.1 Where our website allows you to create an account, you are responsible for keeping your login details confidential and for activity under your account. Please tell us promptly if you believe someone else has accessed it. We may suspend or disable an account where we reasonably believe these terms have been breached.
13. How we use your personal information
13.1 We use your personal information only as set out in our Privacy Policy, which explains how we collect, use and protect it in line with UK data protection law. Please read it before ordering.
14. Other important terms
14.1 We may transfer our rights and obligations under these terms to another organisation. This will not affect your rights. You may only transfer your rights or obligations to another person if we agree in writing.
14.2 The contract is between you and us. No other person has any right to enforce any of its terms.
14.3 Each of these clauses operates separately. If any court or authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
14.4 If we do not insist that you perform an obligation, or delay in enforcing our rights, that is not a waiver of those rights and does not prevent us enforcing them later.
14.5 These terms are governed by the law of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, and nothing in this clause limits your right, as a consumer, to bring proceedings in the country where you live.
These terms were last updated on 6 July 2026.
Model Cancellation Form
(Complete and return this form only if you wish to cancel your order under your legal right to do so. You do not have to use this form.)
To: REPENT LTD (The House of LIONHEART), 33 The Valls, Bradley Stoke, Bristol, BS32 8AW —
hello@houseoflionheart.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on: ___________________________
Name of consumer(s): ______________________________
Address of consumer(s): ____________________________
Signature (only if on paper): ________________________
Date: ___________________________